Return Policy

We want you to be fully satisfied with your purchase from Engineer-Machinery. If there’s an issue, we’ll work with you to find the best solution.

1. Eligibility for Returns

• Item must be unused, in original condition, and with all original packaging.
• Return requests must be submitted within 14 days of delivery.
• Proof of purchase is required.

2. Non-Returnable Items

• Custom or special-order items.
• Items damaged due to misuse or improper handling after delivery.

3. Return Process

• Contact our support team at contact@engineermachinery.com with your order details and reason for return.
• Our team will review your request and provide return authorization if eligible.
• Return shipping details will be provided once approved.

4. Refunds

• Approved returns will be inspected upon arrival.
• Refunds will be processed to your original payment method within 7–10 business days after inspection.
• Original shipping costs are non-refundable.

5. Damaged or Defective Items

If you receive a defective or damaged product, contact us immediately with photos or videos of the issue so we can arrange a replacement or refund.

6. Contact Us

• Address: 1020 Techwood Dr NW, Atlanta, GA 30318
• Phone: +1 321 447 6797
• Email: contact@engineermachinery.com